Telehealth services like Ro provide a convenient way to access consultations and receive prescription medications through a subscription model. However, circumstances change, and you may find yourself needing to pause, delay, or completely cancel your service. Fortunately, Ro offers straightforward, self-service methods for managing your subscription online or via their mobile app.
The Step-by-Step Guide to Canceling Your Ro Subscription
Canceling or pausing your Ro subscription involves managing your "auto-refills," which is a quick process accessible from your account. The exact steps may vary slightly depending on whether you are using a web browser or the mobile app.
Canceling Using the Ro Website
- Log in to Your Ro Account: Navigate to
my.ro.coand enter your login credentials. - Access the Care Tab: Click on the "Care" tab located in your account dashboard.
- Select Your Treatment Plan: Scroll down to the specific treatment plan you wish to cancel and click on it to view the details.
- Manage Your Plan: Find and click the black "Manage plan" button. This will open a side window with your plan's options.
- Turn Off Auto-Refills: When prompted, select "Continue" to proceed to the auto-refill options. You can then choose to "Turn off auto-refills".
- Provide a Reason and Confirm: You will be asked to select a reason for canceling. Follow the prompts and confirm your choice to finalize the cancellation.
Canceling Using the Ro Mobile App
- Log in to the App: Open the Ro app on your device and log in.
- Go to the Care Tab: Tap the "Care" tab located at the bottom center of the page.
- Choose Your Treatment Card: Select the specific treatment card for the plan you want to manage.
- Tap Manage Plan: Scroll down and tap the "Manage Plan" button.
- Turn Off Auto-Refills: Tap "Turn off auto-refills" from the menu.
- Select a Reason and Confirm: Choose a reason for the cancellation and tap "Confirm" to complete the process.
Important Considerations Before You Cancel
Before you turn off auto-refills, it's crucial to understand a few key aspects of Ro's policy to avoid common pitfalls.
- Timing is Key: For some programs, such as the Ro Body Program, you must cancel at least 48 hours before your next renewal date to avoid further charges. Always check your billing cycle and cancel with enough lead time.
- Prescription Policy: Ro has a strict "no returns, no refunds" policy for prescription products due to safety regulations. All sales are final once an order has shipped. If you believe there was an error in your prescription, you should contact their care team immediately.
- Don't Stop Abruptly: Discontinuing certain medications abruptly can have negative health consequences. It is highly recommended to consult with your Ro-affiliated healthcare professional before you cancel your subscription or stop your treatment plan.
- Email Reminders: Ro sends an email before every scheduled shipment for most subscriptions, giving you an opportunity to delay or cancel your order if your needs have changed. Be sure to check these notifications.
Comparing Cancellation Options: Self-Service vs. Customer Support
While the self-service online portal is the primary method for cancellation, there are different scenarios where contacting customer support might be necessary or beneficial.
| Feature | Self-Service (Website/App) | Customer Support (Email/Phone) |
|---|---|---|
| Best For | Simple auto-refill changes, delaying next order | Complex issues, full account closure, processing order cancellations |
| Process | Immediate, user-guided steps on the UI | Email to [email protected] or phone call |
| Speed | Instant confirmation | Dependent on response time and issue complexity |
| Documentation | Confirmation email sent to your inbox | Record of communication with the care team |
What to Do If You Encounter Problems
If the online cancellation process is unresponsive, as some users have reported, or if you are having issues with your account, consider these steps:
- Clear Cache: Try accessing the website from a different browser or device and clear your browser's cache and cookies.
- Contact Customer Support: If online methods fail, email
[email protected]with your account details or call the support line if available. Be sure to keep a record of your communication. - Review Credit Card Statements: Regularly check your bank or credit card statements to ensure you are not being charged for unwanted subscriptions. In the event of an erroneous charge, you can contact your bank, but it is best to resolve it directly with the company first.
- Understand Consumer Protection: If a company makes cancellation unnecessarily difficult, consumers have rights. The Federal Trade Commission offers guidance on how to manage and dispute recurring charges, especially in cases where a company has deceptive practices.
Conclusion
Yes, you can easily cancel your Ro subscription by turning off the auto-refill function for your specific treatment plan through your online account or app. By following the step-by-step instructions, paying attention to your renewal dates, and understanding the policy differences between canceling, pausing, and delaying shipments, you can manage your subscription effectively. Always communicate with your healthcare provider before stopping medication and contact Ro's care team directly if you encounter any issues. Ro makes managing your subscription straightforward, ensuring you have control over your health services.
