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Understanding the Factors: Why Did Neutrogena Discontinue TGEL?

4 min read

According to the Psoriasis Association in April 2025, Neutrogena confirmed it was discontinuing T-Gel in certain markets, leaving many long-time users asking, "Why did Neutrogena discontinue TGEL?". While the company cited general commercial factors, a closer look reveals a complex combination of potential ingredient controversies, supply chain issues, and legal challenges.

Quick Summary

This article explores the multiple factors contributing to the removal of Neutrogena T-Gel from the market. It examines the class-action lawsuit related to alleged benzene contamination, concerns over the preservative DMDM hydantoin, coal tar supply chain problems, and the company's official statements regarding commercial viability.

Key Points

  • Benzene Contamination Allegations: A class-action lawsuit alleged that T-Gel contained the human carcinogen benzene, a significant factor in the product's removal.

  • Ingredient Safety Concerns: The presence of the preservative DMDM hydantoin, linked to potential irritation and hair loss in other lawsuits, likely contributed to Neutrogena's decision.

  • Coal Tar Supply Chain Issues: Global shortages and international sanctions affecting the production of raw coal tar created manufacturing challenges for the shampoo.

  • Commercial Factors: While the company cited general commercial reasons, these issues combined to make T-Gel a high-risk and potentially low-profit product for Neutrogena.

  • Many Effective Alternatives Exist: For those needing treatment, comparable alternatives with coal tar (generics) or different active ingredients like salicylic acid, pyrithione zinc, and ketoconazole are available.

  • Photosensitivity and Odor: Long-standing side effects like strong odor and increased sun sensitivity may also have contributed to the product's declining market and reputation.

In This Article

For decades, Neutrogena T-Gel Therapeutic Shampoo was a staple for individuals managing common dandruff, seborrheic dermatitis, and scalp psoriasis. Its active ingredient, coal tar, was a proven method for controlling the itching and flaking associated with these conditions. For many, it represented a trusted, dermatologist-recommended solution. However, in recent years, the product became increasingly difficult to find, leading to eventual confirmation of its discontinuation in many regions, including the UK and Ireland.

The Primary Reasons Behind the Discontinuation

While Neutrogena officially stated that the decision was driven by "commercial factors," this broad explanation likely encompasses several more specific issues that made continued production untenable. These factors range from potential safety concerns and legal challenges to wider market shifts affecting coal tar-based products.

Legal and Ingredient-Related Challenges

One of the most significant blows to the T-Gel brand came in the form of a class-action lawsuit filed in March 2024. This lawsuit alleged that testing showed Neutrogena T/Gel shampoos contained benzene, a known human carcinogen, that was not disclosed on the product label.

Benzene is a solvent found in petroleum and is also a component of coal tar. The lawsuit highlighted that while sunscreen products were being recalled for containing lower levels of benzene, T-Gel was found to contain higher amounts. This legal action would have undoubtedly forced the manufacturer, Johnson & Johnson, to re-evaluate the product's safety and risk profile.

In addition to the benzene allegations, the shampoo contained DMDM hydantoin, a preservative known to release small amounts of formaldehyde. While regulated, this ingredient has been at the center of other lawsuits against cosmetic companies, with claims that it can cause hair thinning and irritation. It is highly plausible that concerns over this ingredient, combined with the benzene lawsuit, influenced the decision to pull the product from the market as a precautionary measure.

Broader Coal Tar Market Issues

The challenges surrounding T-Gel are not unique to the Neutrogena brand. The coal tar market has faced increasing headwinds for several years:

  • Supply Chain Instability: Recent global events and sanctions have impacted the supply of raw materials, with Russia being a key source for ingredients used in coal tar sealers. These material shortages have led to inconsistencies in the supply of products, making it difficult to maintain consistent availability.
  • Environmental and Health Concerns: Coal tar and its derivatives contain polycyclic aromatic hydrocarbons (PAHs), which are carcinogenic. This has led to restrictions and bans on coal tar products in non-medical applications across various jurisdictions, suggesting a challenging regulatory environment. These issues create negative consumer perception and potential liability risks for manufacturers.
  • Patient Tolerability: Coal tar products are also known for their strong, distinct odor and can stain clothing and light-colored hair, leading to cosmetic concerns for some patients. In addition, some individuals can experience side effects like skin irritation and increased photosensitivity.

Understanding T-Gel Alternatives

For those who relied on T-Gel, there are several effective alternatives available with different active ingredients. These include other coal tar products (generics) as well as non-coal tar formulations.

Feature Original T-Gel (Discontinued) Generic Coal Tar Shampoo (e.g., Major Thera-Gel) Pyrithione Zinc Shampoo (e.g., Head & Shoulders) Ketoconazole Shampoo (e.g., Nizoral) Salicylic Acid Shampoo (e.g., Neutrogena T/Sal)
Primary Active Ingredient Coal Tar Coal Tar Pyrithione Zinc Ketoconazole Salicylic Acid
Primary Function Slows cell growth, reduces inflammation for psoriasis and severe dermatitis Same as original T-Gel Antifungal, targets Malassezia yeast causing dandruff Strong antifungal, targets severe fungal dandruff and seborrheic dermatitis Exfoliates dead skin cells, removes scales for psoriasis and dandruff
Effectiveness Highly effective for psoriasis and severe conditions Equivalent effectiveness to brand-name Very effective for common dandruff and mild seborrheic dermatitis Strong, clinical-strength efficacy for fungal infections Good for scaling and thick patches of skin
Main Drawbacks Strong odor, potential staining, photosensitivity, legal/ingredient controversies Can have strong odor, potential staining, photosensitivity Can be less effective for severe psoriasis or eczema May be too strong or drying for some, not suitable for daily use Not antifungal, requires separate treatment for fungal issues

Conclusion

The discontinuation of Neutrogena T-Gel is not a singular event but the result of a confluence of market, regulatory, and legal pressures. While a generic statement about "commercial factors" was given, the class-action lawsuit regarding alleged benzene contamination and broader concerns over coal tar's long-term viability were almost certainly decisive factors. For consumers, this highlights the evolving landscape of pharmaceutical and cosmetic safety and necessitates exploring effective and widely available alternatives to manage persistent scalp conditions.

Alternatives to T-Gel and Finding a New Go-To

  • Generic Coal Tar Shampoos: Trusted generics like Major Thera-Gel or GoodSense T+Plus offer the same active ingredient and are consistently available.
  • Pyrithione Zinc Shampoos: These products, such as Head & Shoulders, are effective for common dandruff caused by fungal overgrowth.
  • Ketoconazole Shampoos: For more severe or fungal-related issues, an antifungal shampoo like Nizoral is a powerful option.
  • Salicylic Acid Shampoos: Used for exfoliating and removing scaling, these shampoos are effective for psoriasis and flaky dandruff. An example is Neutrogena's own T/Sal product line.
  • Prescription Treatments: If over-the-counter options are insufficient, a dermatologist can recommend stronger prescription medication or custom-compounded solutions.
  • Natural Remedies: Some individuals find relief from ingredients like tea tree oil, though it is often less potent than medical-grade treatments.

Ultimately, finding a suitable replacement may require some experimentation or a consultation with a healthcare provider, but the market offers many alternatives to fill the void left by T-Gel's departure. For those particularly concerned about product safety and controversial ingredients, exploring non-coal tar options may be the best path forward.

Helpful Resource: For information on available treatments for psoriasis, consult the Psoriasis Association.

Frequently Asked Questions

While the status of specific formulations may vary, Neutrogena T/Gel Therapeutic Shampoo and Extra Strength versions have been officially confirmed as discontinued in several markets, including the UK and Ireland. The discontinuation appears widespread.

No, T-Gel was not officially recalled. The lawsuit alleged that the product contained benzene, which likely factored into Neutrogena's decision to discontinue it rather than face prolonged legal and reputational risks.

Coal tar is a proven, effective treatment for conditions like dandruff and psoriasis, working by slowing skin cell turnover. However, it contains polycyclic aromatic hydrocarbons (PAHs), some of which are carcinogenic, leading to concerns, legal challenges, and declining use over time.

For scalp psoriasis, effective alternatives include generic coal tar shampoos, salicylic acid shampoos like T/Sal to remove scales, or prescription treatments recommended by a dermatologist. The National Psoriasis Foundation can offer additional guidance.

If you relied on T-Gel for dandruff, consider shampoos with different active ingredients. Pyrithione zinc shampoos are excellent for common fungal dandruff, while ketoconazole offers a stronger antifungal option for more severe cases.

While the medicinal, tar-like smell was a common complaint and a cosmetic drawback for many users, it was not the primary reason for discontinuation. The decision was driven by more significant commercial, legal, and supply chain issues.

The shortage of raw coal tar materials was influenced by international factors, including geopolitical events affecting supply from countries like Russia. This made consistent production difficult and impacted the availability of T-Gel and other coal tar-based products.

References

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Medical Disclaimer

This content is for informational purposes only and should not replace professional medical advice.