Skip to content

What to do when pharmacy is out of stock?

4 min read

Drug shortages reached a record high in the first quarter of 2024, with 323 active medication shortages, impacting countless patients [1.3.2, 1.3.7]. Knowing what to do when the pharmacy is out of stock of your prescription is a crucial skill for managing your health.

Quick Summary

When your pharmacy can't fill your prescription, don't panic. Proactive steps include calling other pharmacies, discussing alternatives with your doctor, and asking for partial refills to ensure continuous treatment.

Key Points

  • Act Immediately: Don't wait. When you learn a medication is out of stock, ask the pharmacist if they can do a partial refill to give you time. [1.2.2]

  • Check Sister Stores: Ask your pharmacist to check the inventory of other locations within the same pharmacy chain. [1.2.1]

  • Call Around: Proactively call other pharmacy chains, independent pharmacies, and even hospital outpatient pharmacies to locate the medication. [1.2.2]

  • Consult Your Doctor: If the drug is unavailable everywhere, contact your prescriber immediately to discuss safe therapeutic alternatives or different dosages. [1.6.1, 1.6.4]

  • Transfer the Prescription: Once you find the medication, provide the new pharmacy with your information, and they will handle the transfer process. [1.5.1]

  • Refill Early: Request refills 3-5 days before you run out to create a buffer in case of a shortage. [1.2.2]

  • Check Official Resources: Use the FDA and ASHP websites to see if a shortage is widespread and to get updates. [1.2.5, 1.7.2]

In This Article

The Growing Problem of Drug Shortages

Discovering your pharmacy is out of a needed medication can be stressful. This issue is becoming more common, with drug shortages reaching an all-time high in early 2024 [1.3.7]. These shortages can stem from various causes, including manufacturing and quality problems, unforeseen increases in demand, and discontinuations of drugs [1.7.2]. According to the FDA, manufacturing and quality issues are a primary driver, accounting for a significant portion of supply disruptions [1.4.3]. The problem is particularly acute for generic sterile injectable drugs, such as those used in chemotherapy, which often have low-profit margins for manufacturers [1.3.2, 1.3.5]. The complexity of global supply chains, natural disasters, and public health emergencies can further exacerbate these stock issues [1.4.6].

Immediate Steps to Take at the Pharmacy Counter

If your pharmacist informs you that your medication is out of stock, your first step is to gather information. Ask the pharmacist if this is a temporary, local issue or a larger manufacturer backorder [1.2.4].

  • Ask for a Partial Refill: Inquire if they can provide a partial supply, such as a few days' worth, to tide you over until the full prescription can be filled [1.2.2, 1.2.7]. This gives you valuable time to find a long-term solution without interrupting your treatment.
  • Check Other Locations: If the pharmacy is part of a larger chain, ask the pharmacist to check the inventory of other nearby branches [1.2.1, 1.2.3]. They can often see the stock levels within their network and may be able to transfer the prescription for you [1.2.2].
  • Inquire About the Next Delivery: Most pharmacies receive orders on the next business day [1.2.4]. Ask when they expect the medication to be back in stock. However, be aware that if the issue is a manufacturer backorder, this timeline may be uncertain [1.2.7].

Expanding Your Search: Finding Your Medication Elsewhere

If your home pharmacy cannot help, you will need to take the search into your own hands. Being proactive is key to avoiding treatment gaps.

  1. Call Other Pharmacies: Start calling other local pharmacies, including different chains, grocery store pharmacies, and independent pharmacies [1.2.2]. Independent pharmacies may have different suppliers and sometimes provide more personalized service in tracking down a drug [1.2.1]. When you call, have your prescription information ready (drug name, dosage).
  2. Transfer Your Prescription: Once you find a pharmacy with your medication in stock, you can request to transfer your prescription. The new pharmacy will handle most of the process by contacting your old pharmacy [1.5.1, 1.5.5]. You will need to provide your name, date of birth, prescription information, and your previous pharmacy's contact details [1.5.3]. Be aware that some medications, particularly Schedule II controlled substances, cannot be transferred and will require a new prescription from your doctor [1.5.5].
  3. Consider Mail-Order or Online Pharmacies: Many insurance plans offer a mail-order pharmacy option, which may have a different supply chain and stock availability [1.2.2, 1.5.1]. Reputable online pharmacies are another avenue, but it's critical to ensure they are legitimate. The National Association of Boards of Pharmacy can help verify an online pharmacy's credentials [1.2.1].
Option Pros Cons Best For
Check Other Chain Locations Pharmacist can often check inventory and transfer easily. May use the same supplier, facing the same shortage. Quick check for common, temporary stockouts.
Independent Pharmacies May use different suppliers; personalized service. May not be in your insurance network; can be more expensive. When chain pharmacies are all out of stock.
Mail-Order Pharmacy Convenient home delivery; may have different stock. Can take several days; not suitable for urgent needs. Maintenance medications you take regularly.
Hospital Outpatient Pharmacy May stock less common or specialty medications. Can be less convenient to access; may have limited hours. Hard-to-find or specialty drugs. [1.2.6]

Consulting Your Doctor for Alternatives

If the medication is unavailable everywhere, it's time to contact your doctor's office. Do not simply stop taking your medication. Explain the situation and discuss potential alternatives [1.6.1].

  • Therapeutic Alternatives: Ask your doctor if there is another drug in the same class that would be a safe and effective substitute [1.2.3, 1.6.4]. Your pharmacist can also be a valuable resource in identifying these alternatives to suggest to your doctor [1.6.5].
  • Different Dosage or Formulation: Sometimes a different strength of the same medication is available. For example, you might be able to take two 10mg tablets instead of one 20mg tablet [1.2.2, 1.2.3]. The medication might also be available in a different form, like a liquid instead of a pill [1.2.3]. Your doctor will need to approve this change, and you should check with your insurance for coverage [1.2.2].
  • Brand Name vs. Generic: If the generic version is out of stock, the brand-name version might be available, or vice versa [1.2.2]. This can affect the cost, so ask your doctor to request insurance coverage if a more expensive option is the only one available [1.6.6].

Conclusion: Be Your Own Advocate

Navigating a drug shortage requires patience and proactivity. Start by working with your pharmacist to understand the scope of the stockout. If necessary, expand your search to other pharmacies. Most importantly, maintain open communication with your doctor to explore safe alternatives and avoid any interruption in your care [1.2.2]. Planning ahead by requesting refills early can provide a crucial buffer to manage these unforeseen challenges [1.2.2, 1.6.6]. You can stay informed about widespread shortages through online resources provided by the FDA.

Authoritative Link: FDA Drug Shortages Database [1.7.2]

Frequently Asked Questions

Ask your pharmacist if it's a temporary shortage and if they can provide a partial refill of a few days' supply to ensure you don't miss any doses while you find a solution. [1.2.2, 1.2.7]

Your new pharmacy (the one that has the drug in stock) will handle the transfer. You need to initiate the process by giving them your personal and prescription information, and they will contact your old pharmacy. [1.5.1, 1.5.3]

No. Laws may restrict the transfer of certain controlled substances (like Schedule II drugs). In these cases, you will need to get a new prescription from your doctor sent directly to the new pharmacy. [1.5.5]

Contact your doctor's office immediately. They can prescribe a therapeutic alternative, a different dosage form (like liquid instead of a tablet), or a different strength that may be available. [1.6.1, 1.6.4]

Yes, a mail-order pharmacy provided by your insurer is a good option to explore as they may have different stock levels. This is best for maintenance medications, as delivery can take a few days. [1.2.2, 1.5.1]

Shortages can happen for many reasons, including manufacturing or quality problems, delays in receiving raw materials, unexpected increases in demand, and business decisions to discontinue a drug. [1.4.2, 1.4.6, 1.7.2]

Always request your prescription refills at least 3-5 days before you run out. This gives you and your pharmacy time to find a solution if the medication is out of stock. [1.2.2]

The U.S. Food and Drug Administration (FDA) and the American Society of Health-System Pharmacists (ASHP) both maintain up-to-date lists of current drug shortages on their websites. [1.2.5, 1.7.2]

References

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7
  8. 8
  9. 9
  10. 10
  11. 11
  12. 12
  13. 13
  14. 14
  15. 15
  16. 16
  17. 17
  18. 18
  19. 19

Medical Disclaimer

This content is for informational purposes only and should not replace professional medical advice.